Spotlight’s ambition is to build long-term and well-functioning business relationships with all clients by offering high-quality services as an investment firm. If you, as a client, are not satisfied with a service Spotlight provides, it is important that you contact Spotlight with your objections as soon as possible.
In the first instance, Spotlight recommends that you contact the representative appointed by Spotlight for the specific service. Through this contact, Spotlight hopes to quickly understand your concerns and find a solution to the issue.
If you are not satisfied with the response you have received, you should submit your complaint in writing to Spotlight’s Complaints Officer. If you wish to file a complaint about a service, Spotlight would appreciate receiving copies of any business documents or similar materials that form the basis of the complaint.
Spotlight will respond to every complaint without delay and aims to handle complaints as promptly as possible. If a response cannot be provided within 14 days of receiving the complaint, the Complaints Officer will inform you of the handling of the matter.
If you are unable to reach an acceptable solution or feel unsure whether you have been treated correctly, you can contact the Swedish Consumers’ Banking and Finance Bureau (https://www.konsumenternas.se/kontakta-oss/) or the National Board for Consumer Disputes (https://www.arn.se/om-arn/Kontaktaoss/)
In the event that the Complaints Officer is the subject of the complaint, the CEO will assume the role of Complaints Officer. The Complaints Officer is also the contact person for the Financial Supervisory Authority, the Consumers’ Banking and Finance Bureau, and ARN regarding complaints. In the case of any complaints, please contact the Complaints Officer at the contact details below:
Spotlight Stock Market AB
“Complaint”
Frans Suellsgatan 2
211 22 Malmö
or to klagomal@spotlightstockmarket.com, subject line “Complaint”.
